About allwhere
allwhere is a people-first company that empowers teams to stay productive and engaged — wherever they may be. We work with companies to implement holistic remote work solutions, manage the full lifecycle of equipment, and provide world-class onboarding, engagement, retention, and wellness programs, all while lowering costs.
Job duties
● Act as the primary point of contact for allwhere’s active customers
● Develop relationships with key customer stakeholders across HR, IT, and Operations; host business reviews for all internal and external customer stakeholders
● Monitor customer usage of Allwhere platform and order volume; proactively promote increase platform usage, order volume, and order size
● Maintain and address all updates and requests related to customer portal, including additional users, SKUs, or other portal features
● Act as a communications liaison between the customer and allwhere’s internal teams (Operations, Product, IT)
● Act as escalation point for any customer questions or issues
● Identify opportunities to cross-sell new product offerings to customer
● Utilized CRM to keep track of key account data, opportunities, and relevant notes
● Collect customer feedback and translate feedback into product requirements
Skills needed
Qualifications
● 3-5 years of experience in customer service or customer success position strongly preferred
● Experience working with brand image and promoting value through customer experience
● Prior experience with IT hardware and software a plus
● Experience analyzing and optimizing the existing processes in the Customer Success department
● Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
● Must work well independently with little management supervision
● Proficient in Google Suite, Hubspot or other relevant CRM software
● Ability to stay collected under pressure, positive outlook, ability to collaborate with and inspire team members and clients
● An entrepreneurial attitude to take on tasks that support our clients’ success and the vision of allwhere