Order Management Specialist

allwhere is a people-first company that empowers teams to stay productive and engaged — wherever they may be. We work with companies to implement holistic remote work solutions, manage the full lifecycle of equipment, and provide world-class onboarding, engagement, retention, and wellness programs, all while lowering costs.

• Oversee the entire order lifecycle from placement to completion, ensuring accuracy, completeness, timeliness, and adherence to established procedures and service-level agreements.
• Manage all inbound and outbound communications, providing prompt responses to inquiries regarding services, orders, and inventory.
• Supervise billing procedures for order transactions, ensuring the accuracy and integrity of financial data.
• Demonstrate a comprehensive understanding of operational processes and systems, with a focus on SLA adherence and effective queue management.
• Act as a liaison between customers and internal departments, facilitating seamless communication, providing constructive feedback, and efficiently addressing any issues to optimize order fulfillment and mitigate escalations.
• Conduct thorough analysis and reporting on orders, actively contributing to continuous initiatives aimed at elevating operational efficiency.
• Perform other duties as assigned to support departmental objectives and organizational needs.
• Maintain an in-depth understanding of the current scope of services, product offerings, and pricing structures.

• Bachelor’s degree
• Previous experience in a customer service role required.
• Prior experience in an operations role is highly desirable.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving and critical thinking abilities.
• Aptitude to adapt and contribute to continually evolving processes.
• Ability to collaborate effectively with diverse teams in a fast-paced work environment.