Customer Success Manager

This position is perfect for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. 

About allwhere

allwhere is a people-first company that empowers teams to stay productive and engaged — wherever they may be. We work with companies to implement holistic remote work solutions, manage the full lifecycle of equipment, and provide world-class onboarding, engagement, retention, and wellness programs, all while lowering costs.

Job duties

● Act as the primary point of contact for allwhere’s active customers 

● Develop relationships with key customer stakeholders across HR, IT, and Operations; host business reviews for all internal and external customer stakeholders 

● Monitor customer usage of Allwhere platform and order volume; proactively promote increase platform usage, order volume, and order size 

● Maintain and address all updates and requests related to customer portal, including additional users, SKUs, or other portal features 

● Act as a communications liaison between the customer and allwhere’s internal teams (Operations, Product, IT) 

● Act as escalation point for any customer questions or issues 

● Identify opportunities to cross-sell new product offerings to customer 

● Utilized CRM to keep track of key account data, opportunities, and relevant notes

● Collect customer feedback and translate feedback into product requirements 

Skills needed


● 3-5 years of experience in customer service or customer success position strongly preferred 

● Experience working with brand image and promoting value through customer experience

● Prior experience with IT hardware and software a plus 

● Experience analyzing and optimizing the existing processes in the Customer Success department

● Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed 

● Must work well independently with little management supervision 

● Proficient in Google Suite, Hubspot or other relevant CRM software 

● Ability to stay collected under pressure, positive outlook, ability to collaborate with and inspire team members and clients 

● An entrepreneurial attitude to take on tasks that support our clients’ success and the vision of allwhere

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