"allwhere has been a game changer. We've reduced the time it takes to provision and deploy devices by 90-95%, and I no longer store 80 laptops in my home."

When Second Nature started rapidly scaling their property technology business, their IT team hit a wall that many fast-growing companies know all too well. What worked for 20 employees was breaking down at 100. 

The Breaking Point

Picture this: Brandon, one half of Second Nature's two-person IT team, had turned his house into an unofficial laptop warehouse. At one point, he was storing 80 devices in his living space. Meanwhile, their IT Director was grinding through Apple's e-commerce portal one device at a time—clicking through configurations, entering shipping addresses, and processing payments individually for every single laptop.

"If we had 20 or 30 people starting in the next month, I would have to go through that entire process for each device," Stephen recalls. "It was super time consuming, monotonous, and honestly detracting from work that could actually move the needle."

The manual process didn't just drain their team; it also shortchanged new hires. "This didn't feel red-carpet. It didn't feel like our new hires were VIPs, which is an important part of how you keep great employees.”

A Familiar Solution

Stephen was familiar with allwhere and knew exactly who to call when the scaling pain became unbearable. "When we started ramping up hiring, it was obvious what we needed to do. We reached out to allwhere immediately.”

The switch brought everything under one roof: bulk ordering capabilities, role-based equipment kits, automated device provisioning, and—crucially—an experience that actually made new hires feel valued. Instead of receiving a random laptop in generic packaging, new hires could browse and select their equipment like they were shopping online, complete with accessories and customization options.

The Numbers Don't Lie

The results at Second Nature speak for themselves. "We've reduced the time it takes to provision and deploy devices by 90-95%," Brandon reports. But the transformation goes deeper than time savings.

Brandon's home office returned to being, well, a home office. The team's HRIS system now talks directly to allwhere's platform, automating workflows that used to require hours of manual coordination. When employees leave, device retrievals happen seamlessly—no more email chains trying to track down who has what laptop.

Perhaps most importantly, new hire onboarding finally matches Second Nature's values. New employees receive professional communications and get to customize their setup, creating that "red carpet" experience Stephen had envisioned.

Beyond the Platform

What caught the team off guard wasn't just the technology—it was the relationship. "Anytime you partner with someone, you wonder ‘When's the honeymoon phase going to be over?'" Brandon admits. "Here we are six months later, and if I message our CSM in Slack, she replies immediately."

Stephen, who's worked with hundreds of customer success managers throughout his career, puts it bluntly: "They care about us as people. Our CSM checks on us all the time and goes above and beyond to ensure our expectations are being exceeded, not just met."

Even leadership stays engaged. "Even their sales leader personally checks in if there's a problem and digs into issues himself," Stephen notes.

"If you care about the relationship you have with your vendors and want to improve your processes, you should work with allwhere," Stephen concludes.

— Stephen Malone, IT Director, Second Nature

‍