Connecting identity, procurement, asset management, and device operations to keep pace with rapid growth.

When your company doubles in size in six months, manual IT processes become a bottleneck quickly.

For Rillet, a rapidly growing company with a lean IT team, hardware operations needed to scale without adding more manual work. By connecting allwhere to its existing IT infrastructure through the allwhere API, Rillet built automated onboarding workflows, centralized order visibility, and a consolidated asset database; all while navigating a major laptop replacement project.

The result: a largely zero-touch hardware experience that allows Rillet's IT team to keep pace with growth without hardware becoming a source of stress.

The challenge: Scaling IT without scaling manual work

Rillet's IT team operates with an intentionally lean structure. When its current IT lead joined, allwhere was already in place, but the program wasn't yet configured to take full advantage of the platform's capabilities.

Ordering was still largely manual, and there was no stock on hand.

At the same time, the company was growing rapidly. In just six months, Rillet's headcount doubled, creating a much larger volume of onboarding activity and hardware needs.

For a one-person IT team, the math was simple: the existing processes couldn't become more manual as the business grew.

"I'm a one-man IT team in a company that's grown by 100% in six months, and hardware is no longer a stress for me."

Rillet began rapidly iterating on its processes, using allwhere's capabilities—and eventually its API—to build a more automated approach to hardware operations.

The solution: Connecting allwhere to the IT stack

Rather than treating hardware procurement and fulfillment as a separate process, Rillet connected allwhere to the systems already running its IT operation.

The allwhere API became a key piece of that infrastructure.

Automated onboarding from identity management

Rillet's identity management system initiates the hardware workflow through a standardized API template.

When a new employee joins, the system dynamically swaps in the appropriate SKUs based on the employee's department and sends the corresponding hardware choice and order confirmation.

That means hardware ordering can happen as part of the same workflow that manages the employee's identity and access, not as a separate manual task for IT.

Identity workflow → hardware selection → allwhere order

A single view of onboarding operations

Rillet also built an internal operations dashboard that connects new-hire workflows from its identity management system to allwhere orders.

The result is a single-pane-of-glass view of employee onboarding and hardware fulfillment, including custom tables that surface order information.

Instead of jumping between systems to understand where an employee's hardware stands, the IT team can connect the employee workflow directly to the corresponding allwhere order.

A consolidated asset database

Rillet also uses the allwhere API as one connection point within a broader asset data architecture.

Its team maintains a consolidated asset database by connecting:

• Kandji 
• allwhere 
• Apple Business Manager 

This gives Rillet a more complete picture of its hardware environment by bringing procurement, fulfillment, and device-management data together.

More than automation: A partner that can keep up

Technology and integrations are only part of the equation.

For Rillet, the ability to rely on allwhere's team when hardware supply has been challenging has been equally important.

"The commitment to the customer impresses me. This has been a rough year for hardware but they've understood my needs and requirements and delivered when I needed them to."

That combination—API-driven automation backed by hands-on logistics support—has allowed Rillet to build an IT operation that can respond to growth without constantly adding operational complexity.

The outcome: Hardware stopped being a bottleneck

The impact has been especially meaningful given Rillet's growth rate.

The company has been able to manage both 100% growth in six months and a large-scale laptop replacement project without hardware operations becoming a major burden for its lean IT team.

"We've been able to manage a very high-growth business and a huge laptop replacement project and took everything in stride thanks to allwhere."

Zero-touch laptops

One of the clearest examples is Rillet's onboarding experience.

Today, IT doesn't need to physically configure every laptop or manually place every hardware order.

"As the IT person, not only do I not touch the machines to set them up anymore, I don't even have to order them. The time saving is immense, the end user experience is awesome."

By connecting identity workflows with allwhere's procurement and fulfillment capabilities, Rillet has moved toward a truly zero-touch laptop experience.

For employees, that means a smoother onboarding experience.

For IT, it means fewer repetitive tasks and more time available for higher-value work. 

For Rillet, the allwhere API isn't just an integration. It's part of the infrastructure that lets a lean IT team operate at the speed of a rapidly growing company.